Read through our FAQ list. If you don't find your specific query here, contact our sales engineer teams directly.
What is the response time for an alarm warning trigger?+
Our emergency local patrol dispatch teams aim to reach active alarm locations in under 7 minutes of an audited alert. We coordinate with municipal police channels concurrently.
Can I view my security cameras remotely?+
Yes. All VigilShield CCTV installations support secure remote viewing. You can download the mobile companion app or use the cloud dashboard to check feeds and override lock gates.
How does the cloud vault video storage backup operate?+
Video clips are encrypted on-site and streams are uploaded asynchronously to our ISO-certified cloud data storage nodes. Even if intruder teams damage your NVR, your recordings remain safe in the vault.
Are your security guards certified and vetted?+
Absolutely. Every officer undergoes extensive local background checks, drug screenings, and holds valid guarding regulatory licenses. Many of our supervisors are veterans of public law enforcement.
Do you offer custom security packages?+
Yes, our engineering teams perform custom layouts depending on warehouse square footage, blindspots, and shift rotations. Request a direct site assessment via our contact form.